Recovery Coach Helpline

Stress-Related Alcohol and Drug Use Helpline

Call (608) 228-1278

Helpline Quicklink

If you need to talk with a coach, call our free helpline, day or night, by clicking the button below.

Recovery Hotline Fact Sheet

Download a printable version of the Recovery Hotline Fact Sheet.

Medication Lockbox

If you need to safely store your medication(s), use the button below to call and request a free medication lock box.

Medication Disposal

Visit the link below to learn how Safe Communities can help you to safely dispose of medications you no longer need.

Recovery Coach Helpline

Worried about alcohol or substance use during the coronavirus epidemic? Before you decide to use alcohol or another substance, talk free with a Recovery Coach. It’s a scary time. Everything is different. Lots of things are stressful now:

  • You have to stay home and not go out.
  • You can’t meet with friends
  • You worry you’ll get sick or get someone else sick.
  • You can’t meet in-person with counselors
  • It’s hard to get medical help because hospitals and clinics are so busy.
  • You may have lost your job or be laid off.
  • You may be worried about how much money and food you have.
  • You may care for children at home all the time.
  • You may have been unexpectedly released from jail.

These things can make you worry. You may think about using alcohol or another substance to feel better. But that could just make things worse. Before you decide to use alcohol or another substance, talk free with a Recovery Coach: Call (608) 228-1278

What’s a Recovery Coach?

A recovery coach is trained to help people with alcohol or other substance use disorders, including opioids. They are in long-term recovery from their own use and know what you are going through. They don’t take the place of professional therapists. They serve as advocates, peers and confidantes.

Who is This Helpline For?

It is for people who (1) have never used drugs or alcohol before, (2) are now going through treatment, (3) are in
recovery after finishing treatment, (4) are currently regular users; (5) are concerned about a loved one’s substance use.

How Will a Recovery Coach Help You?

They will listen to find out what you are going through. They can’t change the situation but will talk about what
you can do so things won’t get worse. This is a free service.

What Will Coaches Not Do?

They will not judge you. They will not share information with law enforcement or immigration officials.

When are Coaches Available to Talk?

Call day or night. They will ask about you and talk about how they can help. They may suggest you talk with a different coach who might be able to help better in your situation. Coaches represent all ages and include African
Americans, Latinos or LGBTQ.

What Else Should You Do Now?

  • Get drugs and alcohol out of your home so you’re not tempted. That includes prescription medicines no longer used.
  • Lock up medicines you need to keep them safely stored.
  • Fentanyl is here. If you’re using heroin, cocaine or even pills, carry naloxone, go slow, and never use alone.

To safely get rid of medicines, go to Call Safe Communities staff at (608) 512-8328 to request a free medication lock box.

Who Runs This Helpline?

Safe Communities is a nonprofit coalition of over 350 organizations working together to save lives, prevent injury and make Dane County safer. Funding is provided by federal, local and foundation grants, project sponsors, memberships and individual donors.

For more information visit:



Additional Sponsors:

– Group Health Cooperative of South Central Wisconsin

– SSM Health

– UPH-Meriter

– Outreach LGBT Community Center

– Urban League of Greater Madison

– Downtown Madison Inc.

– Destination Madison

– Dane County Police Chiefs Association

– Sustaining Members of Safe Communities